Description

Appropriate and respectful communication helps build a good workplace.

Tact is the ability to communicate sincerely in a way that considers other people’s feelings and reactions. Mastery of tactful language ranges from the appropriate use of minimizers and embedded context to saving one’s own and other people’s face while not answering a question directly. Natural business solutions GmbH has designed this tactful language course to allow you to act appropriately at all times, communicate politely and diplomatically and build sustainable business relationships!

Course Contents

We cover:

• positive relationship management
• communication techniques for appropriate and professional behavior
• linguistic essentials for more tact in your business communication
• saying “no” politely and clearly
• dealing with social and linguistic derailments

Outcome

In this highly interactive course, you will explore the different registers of tact and diplomacy, in your own situational context and culture, and according to international standards. Our experts will help you adapt your communication style to specific situations and the business partners on the other side of the table. What this means for you in concrete terms is that you will receive feedback on your phrasing and be provided with alternative word choices, ideas for an appropriate tone and observations on your body language as you present your specific examples. Learn how to disagree without leaving an unsympathetic impression.

Advantages

At the end of this course, you will be able to:

• understand how we come across and improve that first impression
• increase trust, credibility and respect through words and actions
• speak diplomatically and tactfully in difficult situations
• use regulation techniques to control own emotions
• disagree without being disagreeable
• “Respond” instead of react
• present yourself in a powerful way without intimidating others
• deal assertively and diplomatically with difficult people

Who is this course for?

This course is for:

• Professionals who take their customer’s interest truly at heart, wishing to bring the customer experience to a new quality level.
• Anyone really taking pride in their service or product, wanting to make a difference in meeting their clients’ needs.