Leaders set the direction and pace, spur quality and performance. They make decisions that are beneficial for as many stakeholders as possible.
Leaders have special tasks in times of crisis. Conducting the appraisal interview virtually? Resolve conflicts in the long term, even if contact is still limited? Changing procedures, initiating changes, announcing short-time work or more far-reaching measures – a manager’s repertoire of communication techniques is now called upon in unfamiliar and uncomfortable situations and may need to be supplemented.
Authentic and VALUABLE, professional AND humane – managers also have these demands on themselves when pressure and stress influence everyday work. Employees have a right to be led and addressed in this way. Companies excel when they consistently live their canon of values, especially in times of crisis.
Supplement your existing leadership communication with methods and interventions from leadership communication, mediation, moderation and coaching in order to always have a humane, appreciative and professional conversation – especially in critical times.
Who is this course for?
- All professionals who strive to reach the next level of professionalism in their career by reflecting and further enhancing their competences.
- Employees at entry level who wish to gain a wide variety of professional skills (basic)
- Language English
- Certificate yes
- Formats 3